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Refund Policy

Within 14 days after purchase and use no more than two hours a refund under the case can be submitted, Songmao will provide no reason for a refund in this situation. But even more than the above refund period, you can still submit a refund request, we will consider if your situation is appropriate, details see below .

You will receive a full refund of your consumption within a week after the application. You will receive the refund from your Toolwagon wallet or from the same means of payment. If Toolwagon for any reason can not be refunded via your initial payment, you will receive a full refund in your Toolwagon wallet

1. Within 14 days , the tools or software you bought from Toolwagon and the use of time is not more than two hours , can provide a refund.

2. The product which has already been used many times will not be refunded.

3. If there’re tools after transfer like from other players which can not be used, under this situation it is non-refundable.

4. Purchased from a non-official channels besides Toolwagon platform will not be refunded (such as CDK or Toolwagon game prepaid card purchased from a third party ,) .

5. In case your account was stolen, please contact PAYPAL or your bank first, and after investigation, Toolwagon will perform the operation, but the related products and your account balance may be frozen.

6. If there occurs a misoperation or purchased the wrong product, Toolwagon can provide refund.

7. The package comes with a gift or by purchase before will be bundled with the recovery operation after the refund.

8. When you pre-order a product (paid in advance), you can request a refund at any time before the sale of the product, 14 days / 2 hours is also applicable .

9. When you purchase a monthly subscription products, which amount will automatically be deducted from your Toolwagon wallet on a monthly basis, before the month 7th, and the product does not use more than two hours can apply for a refund.

10. You can have 14 days to request a refund of Toolwagon wallet recharge amount, the premise is the money not being used or charged any transactions.

11. Unredeemed gift refundable in the standard 14-day / 2 hours refund period. If redeemed gift from the gift recipient to initiate a refund, it can be carried out under the same conditions as a refund. Funds for the purchase of the gift will be refunded to the original purchaser, but redeemed gift also have been for recycling operations.

12. The refund is to reduce the risk of products purchase for our users, not a method for get free use of the tools. In our opinion, if you are abusing the refund, we may cease to provide you with a refund. If you purchase a product at a full price before but refund after you found a discount and purchase the discount immediately, this behavior will not be regarded as an abuse , the final interpretation of this policy belongs to Toolwagon.